Nostr Web Client

Cold card Q issues

Has anyone else had issues with their Q. Mine will fire up but after a few seconds goes to a blank screen. Tried several different power sources same result.

Was hoping for a workaround as coinkite still not responded to me. I did see a thread on redit that other people have the same issue

Have had an order in for another unit for three weeks that still hasn’t shipped as to have a backup for times like this. So currently I’m screwed, back to the laborious mk 4 😢

#asknostr

nostr:npub1az9xj85cmxv8e9j9y80lvqp97crsqdu2fpu3srwthd99qfu9qsgstam8y8 nostr:npub12r0yjt8723ey2r035qtklhmdj90f0j6an7xnan8005jl7z5gw80qat9qrx nostr:npub1yx6pjypd4r7qh2gysjhvjd9l2km6hnm4amdnjyjw3467fy05rf0qfp7kza nostr:npub1e3mx09yq53gyh9368qyuhfstgk8t7p5vvfcnvgwa4994y7rqg37s20qvr5 nostr:npub147wy3decmxy3vs9u4nse80ha7nkcydt7zdge8lc9gk8ddglh4t6qudjwdr nostr:npub1q7why7lw8kq9ufr43ps75ngz3vhx5duqt7xmgklcq3dljqqfjegq2km2vr nostr:npub1mrechz2tgtmspqc9e6l30dyfy4j57g43srzcvxupzs0cpn8h9pyqwms0g5

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Discussion

Nice and Kind Vic 1y ago

oh boy. This is not an ideal situation. Coinkite support used to be fairly responsive. I know its a busy season but this needs addressed soon.

mrecheese 🧀 1y ago

Mine's good. Haven't seen any weirdness.

47 1y ago

have heard many similar examples re order processing. Probably hard for business to prepare for ngu increases i assume

Chriso🇺🇸🇦🇺🦘⚡️ 1y ago

I’ve read where people have had trouble with the Q but nothing recently. Go to telegram group for ColdCard and hit up nostr:npub1zeqal9sxuqlse6zjezettwng54534zuve6uwy4ks5at7swlmnpysg6m6xm . He’s always been helpful when I needed it. He’s on NOSTR too but not sure how active. He monitors the Telegram group very well though.

Nice and Kind Vic 1y ago

Has this been resolved or addressed?

bevo 1y ago

Yes they responded with “we have shipped a new one. “

I responded with to which address as I have 3 on file with them. They sent it to the other side of the planet to where I am currently. Would have been good to ask me where to ship not just the address used to order that unit6 months ago. People move

Anyway the positive is they did not ask questions just sent me a new one which is Cudos to them.

Did not address if this a know issue and if it will be an issue going forward

Also I notice that on my account I see every order I have made over the last 3 or 4 yrs. I thought I heard they were deleting data unless I got that part wrong or it’s different data than my orders and addresses

Chriso🇺🇸🇦🇺🦘⚡️ 1y ago

I thought they purged customer records after 60 days or something. How did they still have your information if you didn’t give it?

Nice and Kind Vic 1y ago

They were blanking some data after 120 days, and send an email indicating such.

Its important to note this is NOT a full purge, but just personal details (name, address). Unfortunately, if you have a recent order it still permits correlation by email. The only way to avoid that is to use a different email address per order, and for best privacy use different delivery points (not General Delivery requiring ID for pickup) and pay with Bitcoin.

Chriso🇺🇸🇦🇺🦘⚡️ 1y ago

I looked and couldn’t find the details on this anymore. Wondering if they they have changed their policy.

Boog 1y ago

I haven’t hopefully you get support!

bevo 1y ago

Yes I got it replaced in the end no questions asked but they never confirmed the address and sent it to wrong address. Anyway it’s all sorted now. The delays in response etc I put down to ngu and Xmas period. Still the go to device in my opinion

Boog 1y ago

👏 wonder what caused it to fail