Ok, so first impressions with BitBox.

Device looks nice and all but it waits no time to lock itself up after unlocking it, which makes the seed phrase confirmation process impossible to complete. I have my seed phrase just can’t perform all the steps to confirm it properly.

Whoever did this deserves a painful death.

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I don't have this kind of trouble.

Make sure the USB connection is firm! When it loses connection, it locks itself. That might be your problem.

Ok, I’ll try with a different computer. Could be the usb adapter is what causing this issue.

Same thing. Connection is firmer on new computer but it still locks itself up.

Contact the support!

Mine was very simple to set up!

You sent them an email explaining the issue.

I didn't have to. With mine was very easy to setup.

I only got the loose connection, a few times, when using the included extension cable. I didn't see it as problem though.

If you are having problems setting up, it might be good to contact the support.

Sorry, I mean “Just sent”

Sorry to hear that

I’m not giving up on it. But it’ll take longer to run all the tests to make sure it is 100% recoverable.

It’s ok, I’m not in a rush.