Replying to Avatar SLCW

When your self-hosted Alby Hub stops working, the first thing you should do is reset your node and reenter your Alby credentials. That fixes most failures. Interestingly, this doesn't happen with nodes hosted on Alby Cloud, only self-hosted nodes (Start9, Umbrel, etc.)
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Bfgreen 1y ago

Sounds pretty cluegy that's necessary...

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SLCW 1y ago

I think it has something to do with the communication link between the node and Alby Hub. For whatever reason, the connection is temporarily interrupted, and Alby is unable to automatically recover. That's what I suspect after seeing this problem several times.

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Moritz 1y ago

Did you get it working? Could you send some details to support@getalby.com so that we can look into it for you?

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Kyle 1y ago

I am up and running. Thank you so much for reaching out! 😊