wells fargo bank customer service uses voice biometrics to identify customers over the phone. the automated service says, "say, my voice is my password. please verify me". what could possibly go wrong in the age of ai? smh
Discussion
That's a disaster waiting to happen.
yup. not just with ai, but storing all those voice biometrics is one hell of a honeypot. glad i don't bank with them. if i had to, i'd use a voice change app to verify
yup. going to have to start answering the phone and making calls with a voice changer app
Oh, I didn't even think of it from a breach perspective. I haven't come across that anywhere, but since wf is using it, that must mean it's getting or going to become a common method. Ugh
i refuse to use any system i know is vulnerable... that's why i have zero SMS based 2fa anymore and i avoid google authenticator... IT USES SHA1!!! fffs i'm not kidding you go read up on it, what a fucking shitshow
This is why I’m also hesitant to answer numbers I don’t recognize.
Who’s to say scammers aren’t learning your voice as well?
I see the next move.
Truly a sad reality. I don’t see a world where privacy is attained.
Post Equifax breach my “credit life”
has been a never ending battle of theft.
Just yesterday I received a new Cash App Card in the mail. 😂
yup. going to have to start answering the phone and calling customet service with a voice changer app
I had a conversation with since company (I forget which one) go something like this:
Agent: We're going to add you to our system so it can recognize your voice next time you call in, ok?
Me: No thanks.
A: You don't want that?
Me: No..
A: Okay, I'll just put down here that you're opting out.
Me: Thank you.
Which was the alternative identity verification process?