To be clear I'm not attacking you, your platform, or your products. I'm speaking out loud.

I believe I'm also a generally a realist that's refusing to ignore a problem with the idea of marketing a product to slightly-above average users wanting to host a relay. I'm refusing to ignore the "well that's just the way it is" it feels like enabling a systemic problem. I spent many years in customer support simply providing education about a complex topic myself and still believe those were resources well spent. I'm arguing you cannot truthfully make the promise of nostr freedom using cloud services. Therefor it should not be marketed as such if that's going to be the case.

I would consider myself quite versed in sysadmin world and am regularly hit with the complications of the lifestyle of maintaining a mini data center of enterprise equipment.

I refuse to accept the "reality is people are simply too dumb, busy or bothered" so I will sell them convenience and a one-size fits all approach in perpetuity. The problem is still user education, and we keep avoiding it.

I will accept that no economic incentives exist to educate users. In fact economic incentives exist to keep users ignorant in much of the world. Most TV commercials express the message "don't do X, we can do it for you"

I just think we need to be more cautious about how were marking products and still align with the promises that can be delivered, when nostr generally makes grandiose freedom and ownership promises.