Hey devs, if you suck at communicating with people, have someone else do your customer interactions. You shouldn't be yelling at people having problems with your software in a public forum if you want to maintain a professional air and actually have folks use your product.
Discussion
He’s not wrong. 😑
Depends how much the product costs
Nah. It shouldn't. People deserve basic respect.
But it does.
Zero income $ = Unfunded open source projects can’t afford a PR hire. Good luck with that dev team. 👍🏼
Making profit $$ = Some small businesses and funded startups might care about customer satisfaction enough to invest in a PR team that actually listens. 🤔
Big Tech $$$ = Software that MOST people use on a daily basis has no relationship with customer feedback. They make it. We buy it. End of story. 🍎
And also … closing the customer feedback loop in any meaningful way is HARD.
fuck professional
but also fuck assholes who say "it works on my end"
Nope. Be genuine or gftooh.
Hire a PR director & then punch urself directly in the cunt. Thx. 🙏
I second this…HARD