The main issue we found was that the Bitcoin payment feature is only available on Square Point of Sale app in POS mode and not availble in Square Retail app. That wasn't clear in the onboarding process and customer service was a 5 hour attempt, got dropped twice, with people who didn't speak english or have any idea of how to solve it. We pay for Square Retail for additional features so are suprised not to have the new payment option.
I figured it out eventually by trial and error. It required downloading the Square POS, putting it in pos mode and setting up all the tiles and training all the staff on different UI just for a payment option.
Just went through the same issue!! I opened the app and switched to Standard POS mode and finally the Bitcoin payment showed up at checkout!
There was no Bitcoin payment option in when the app is in service mode!
Should be easily fixable hopefully?!
Yes, I hope that since I use and pay for Square Retail ( and the settings in the dashboard give me the "your all set" prompt ) that the option will be added.
I always hate when companies have some unspoken details on a product launch that they just assume everyone knows.
Also the constant assumption that the business owner is standing behind the counter taking transactions.
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