Dis-incentivized by incentives
So I wanted to take a moment to talk about the actual performance of civil servants within my jurisdiction.
There's always been the appearance that civil servants are lazy, cozy and know that they can't get fired So they do very little work and do it very, very slowly.
I can't speak for all governments, but certainly for mine. This appears to have some truth in it.
I came from a large corporate bank which had very stringent goal setting and performance management metrics. We would have daily meetings to outline the tasks of the day and ensure that the tasks of the previous day were performed.
In contrast, in my current role, I've never had a performance feedback meeting with my direct manager. I've asked for it. I want to know how I can improve and become better at my role. And so I have asked multiple times for constructive feedback. It's who I am. It's part of my ethos. I know everyone can improve and I wanted to know how I could do a better job.
Not only was I simply brushed off as an anomaly and didn't get these sorts of meetings, But was actively told that there's no real incentive to improve within a civil service role Because pay is not linked to performance.
When civil servants get a raise, all civil servants get a raise within the department or ministry. It doesn't matter whether they performed or not. This is a very perverse incentive structure.
So how can this be changed? Well, for one, civil servants should get a bonus directly linked to their jurisdictions economy. If companies in their state or sector, do well, they should do well. If the economy grows and they are able to implement Policies that help the population, if GDP went up during the year, they should be rewarded in some way.
The flip side would apply, of course. If GDP per capita does not go up, they should not be rewarded. If the number of new businesses and the revenue from those businesses do not go up on a net basis, they should not be rewarded.
By tying incentives directly to the population, their policies influence, We would ensure their actions are aligned with the welfare of the general population.
I can tell you that is not the case right now.