TIL: sw sometimes have bugs.

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Bugs, yes. Fundemental brokenness in what should be basic interoperability? That's not just a bug.

sure. but how do you know which one is wich without any details.

what I learned is actually both sides of this are right.

users don't know how to report issues.

devs don't know what's going on without a proper report.

The solution? implement metrics and allow users to send reports you need. if possible.

like sometimes users think that's a major issue but it might be a fucling input form issue.

It's a high-priority issue if it hampers the user's ability to complete a core task. Has nothing to do with the cause of the issue.

yes.

if everyone face it.

no for an edge case.

The edge cases "But it works on my machine" add up, fast. Hints at a flakey or confusing UI. You should at least be logging and tracking them, and occasionally revisiting the ticket.

yes. no exuses

You are a sensible, reasonable person. What you are failing to understand is that we have tried that and have been ignored, mocked, and even harassed for trying to do just what you suggest. None of the offenders we refer to bother with any of what you're suggesting.

To contrast, nostr:nprofile1qqsggm4l0xs23qfjwnkfwf6fqcs66s3lz637gaxhl4nwd2vtle8rnfqprdmhxue69uhhg6r9vehhyetnwshxummnw3erztnrdakj7qfqwaehxw309ahx7um5wghx26tww4hxg7nhv9h856t89eehqctrv5hsz5xkmf has dedicated testers., me being one of them. (I'm a very good edge case and I'm a typo/oddity finding machine.) Stuff does get past a few of us on occasion, but, with how we test EVERYTHING before we release it, there are fewer bugs in the wild. We are still figuring out a few things, but, overall, the next release of #Alexandria will be utterly phenomenal. (You can see updates on this from nostr:nprofile1qqs06gywary09qmcp2249ztwfq3ue8wxhl2yyp3c39thzp55plvj0sgprdmhxue69uhhg6r9vehhyetnwshxummnw3erztnrdakj7qguwaehxw309a3ksunfwd68q6tvdshxummnw3erztnrdakj7qg3waehxw309ahx7um5wghxcctwvshshdwuur's video update.)

We are also implementing a bug report tool, I think in this next release, too.

and that's why I like your team and tip in whenI can. But I know the context.

marketing is also a bitch

That's why we have a bitch do the marketing.

i "know" her and she's awwsome

🥰

Excellent.

next step is "tooltips". include help into the app.

what does this setting mean?

this checkbox

what will happen if I choose this over this.

You're right. We only have little bits of that, but it's definitely something important to focus on.

In general, we're trying to make things more intuitive and clearer, as we have received the feedback that it's not clear what to do where.

two options

- the ux so clear you don't have to explain (utopia)

- real help

the default: you know what I mean right 🤪

Yeah, we're aiming for both options. And we are always available for a chat. You know us. Just a shitpost away.

Wasn't a critique. I just happen to see these patterns.

the more you in-app explain what it does the less issues you face