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Moritz
0521db9531096dff700dcf410b01db47ab6598de7e5ef2c5a2bd7e1160315bf6
working on Alby - enabling consumers and developers to interact with the Bitcoin Lightning Network - the protocol of money – everywhere: in apps and the real world ⚡moritz@getalby.com

nostr:npub1getal6ykt05fsz5nqu4uld09nfj3y3qxmv8crys4aeut53unfvlqr80nfm I'm trying to open a channel with Alby Hub using on-chain deposit, so I transfered the suggested amount to the Bitcoin address and went to sleep because I figured it needed a few confirmations. Woke up this morning and my browser had closed the tab. I tried to open the channel again but the amount I sent it not counted as my available balance and I am presented with a new address. What can I do to have the amount I already transfered being recognized as my on-chain balance?

Is it already settled? Do you see an amount incoming on the Node page of your Hub right below the on-chain balance?

Could you text us at support.getalby.com? I'll have a look asap.

Hi, nostr:npub1getal6ykt05fsz5nqu4uld09nfj3y3qxmv8crys4aeut53unfvlqr80nfm. I'm getting routing errors on my incoming transactions. No problems in spending.

Where can i contact support?

nostr:note1fem9hu9sjjd9ws3rp9gnuayjd32yxe348zzgfrk25703g7f4qqmssa02sz

Thanks for reaching out. I sent 2 test payments without routing problems.

I am very much at the beginning. My colleagues have tried a lot more so far.

Cline in VSCode with Gemini 2.5 pro; let's you build a website that accepts lightning payments with a bitcoin-connect.com button in 2 lines in one shot.

Do you what tooling AI hackathon participants prefer to use, so we can get familiar with that.

That's not needed. You just cannot create more sub-wallets without the Pro plan.

Replying to Avatar

nostr:nprofile1qqsyv47lazt9h6ycp2fsw270khje5egjgsrdkrupjg27u796g7f5k0spzemhxue69uhk2er9dchxummnw3ezumrpdejz7qgwwaehxw309ahx7uewd3hkctcprdmhxue69uhkummnw3ez6vfwde3x7tnpdenkzmnf9e3k75xqss4 is definitely the best lightning wallet in my opinion, They were great before Alby hub too, but the fact they were able to bring the level of smooth and compatibility to a non KYC wallet is very impressive.

I would love to learn who founded Alby, are they on Nostr?

Replying to Avatar Phundamentals

I could see if you don’t charge for the liquidity you could have a zero tolerance expectation of me utilizing the channel I open.

But you charged a significant fee for then channel (more than what nostr:npub1xnf02f60r9v0e5kty33a404dm79zr7z2eepyrk5gsq3m7pwvsz2sazlpr5 charges for its LSP). It’s not unreasonable for me to assume a “use as needed “ approach to it. Force closing it with no communication is fucked up .

I also contacted you to ask about it and got no response .

Maybe you’re just a software provider and charged me 20k sats by accident. But you don’t answer email so there’s no way for me to know what you’re thinking or doing.

At Alby we answer emails regularly and promptly. It might be that one email slips through. If that happens we are sorry.

Please resend your email or tell us your email address and we look for fit.

By the way Zeus' LSP is Olympus and they are available in Alby Hub, too.

Connection Secret in Alby Hub is likely the same as Nostr Wallet Connect URL in Olas.

In Alby Hub --> Connections --> Add Connection